Shipping policy

Last Updated: September 1, 2026

At Simply Sneakers, we take care to package and ship orders securely so your purchase arrives safely. Please review the following information regarding order processing, shipping, tracking, delivery, and local pickup.

Order Processing

Orders are processed as quickly as possible after payment has been successfully completed.

Processing time is separate from the shipping carrier's estimated transit time. During periods of high order volume, events, holidays, or other circumstances, additional processing time may be required.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed during checkout based on your order and delivery address.

Delivery estimates provided at checkout or through tracking are estimates and are not guaranteed delivery dates. Once a package has been transferred to the shipping carrier, delays may occur that are outside of Simply Sneakers' control.

Tracking Your Order

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier to scan the package and update its tracking system. Tracking information may not update immediately after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you notice an error in your shipping address, contact us at simplysneakersstore@gmail.com as soon as possible. We will make reasonable efforts to assist you if the order has not yet shipped, but we cannot guarantee that an address can be changed after an order has been placed.

Lost or Missing Packages

If your package appears to have been lost in transit or has not arrived as expected, please contact us at simplysneakersstore@gmail.com with your order number.

We will review the tracking information and work with you and the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

Carrier investigations, missing-mail searches, and insurance claims may require additional processing time.

Please contact us before initiating any action with the carrier so we can help determine the best way to handle the situation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location where the carrier may have safely left the package.

If you are still unable to locate your order, contact us at simplysneakersstore@gmail.com with your order number so we can review the situation and help determine the appropriate next steps.

Local Pickup

Eligible orders may be picked up at participating Simply Sneakers pickup locations when that option is available during checkout.

The estimated preparation time for local pickup is generally 2–4 days.

Please do not travel to the selected pickup location until you receive a notification confirming that your order is ready for pickup.

Once your order has arrived at the selected location and is ready, you will receive a pickup notification. Please bring your order confirmation and let a staff member know that you are picking up a Simply Sneakers order.

Pickup locations may be operated by third-party businesses. Availability and pickup instructions may vary by location.

International Shipping

Simply Sneakers currently ships only to destinations made available during checkout. If a destination or shipping method is not available at checkout, we are unable to ship the order using that method at this time.

Customers are responsible for any applicable duties, import taxes, customs fees, or other charges imposed by the destination jurisdiction unless otherwise stated during checkout.