Refund policy

All Sales Are Final

All purchases from Simply Sneakers are final sale. We do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing, ordering the wrong item, or other customer purchasing errors.

Please carefully review the product listing, size, condition information, photos, and all other available details before completing your purchase.

Product Condition

Many products sold by Simply Sneakers are collectible, limited-release, pre-owned, vintage, or otherwise unique items. Product condition may vary from item to item.

We make every effort to accurately represent the condition of each product through listing descriptions, condition notes, and photographs.

Condition details, wear, cosmetic imperfections, damaged or worn packaging, missing accessories, or other characteristics that are clearly shown in the product photos or disclosed in the listing are considered part of the item's stated condition and are not grounds for a return or refund.

Customers are responsible for reviewing all available photos and product information before purchasing.

Issues With Your Order

If you receive an item that you believe was incorrectly described, damaged due to an issue on our end, or otherwise differs materially from what you ordered, please contact us as soon as possible at simplysneakersstore@gmail.com.

Please include your order number, a description of the issue, and clear photographs when applicable.

We will review the situation and work with you toward an appropriate resolution. Depending on the circumstances, this may include a replacement when available, refund, or another mutually appropriate resolution.

Do not return or ship an item back to Simply Sneakers unless we have provided return instructions. Unauthorized returns may not be accepted.

Lost or Missing Packages

If your order appears to have been lost in transit or has not arrived as expected, please contact us at simplysneakersstore@gmail.com with your order number.

We will review the tracking information and work with you and the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

Please understand that carrier delays, missing-package investigations, and insurance claims may require additional processing time.

Authenticity

Simply Sneakers stands behind the authenticity of the products we sell.

If you have a legitimate concern regarding the authenticity of an item purchased directly from Simply Sneakers, please contact us with your order number and information regarding your concern so we can review the matter.

Trading Cards & Collectibles

Trading cards and other collectibles are also final sale unless there is a verified issue attributable to Simply Sneakers.

Customers should carefully review available photographs, descriptions, grading information (when applicable), and disclosed condition details before purchasing. Variations or imperfections that are clearly photographed or disclosed prior to purchase are not grounds for a return or refund.