Contact information

Have a question about an order, product, shipping, local pickup, or anything else? We're happy to help.

For customer service and general inquiries, please contact:

Simply Sneakers
Email: simplysneakersstore@gmail.com

For questions regarding an existing order, please include your order number in your message so we can assist you as quickly as possible.

We aim to respond to customer inquiries as soon as reasonably possible.

Order & Shipping Issues

If you're contacting us regarding a damaged, missing, incorrect, or otherwise problematic order, please include your order number and a description of the issue. Photos may also be requested when applicable.

Local Pickup

For questions regarding a local pickup order, please contact Simply Sneakers directly rather than the pickup location unless otherwise instructed.

Please wait until you receive your Ready for Pickup notification before traveling to your selected pickup location.